WARNING: Do NOT accept help from somebody private messaging you claiming to be a member of the team or an admin! This is a classic (and unfortunately, unavoidable) scam technique designed to talk you into giving up information that can allow them to steal your funds. NEVER give out wallet seed phrases! There is absolutely no reason for any member of the team to request this information.
If a team member sees a need to continue support in private, they will publicly ask YOU to message them first.